SECTION_01 / PRESENCE
Cultivating Excellence in Front-of-House Operations.
Ashley Cressy — Hospitality Executive & Front of House Manager
Over a decade of blended excellence in premium guest experiences, team coaching, and large-scale operations management — bridging corporate revenue goals with flawless service execution.
SECTION_02 / EXPERIENCE
The Operational Narrative
2024 — 2026
Shift Supervisor
Starbucks — Los Angeles, CA & Dallas, TX
Flagship location grossing $140,000 in weekly sales
- Spearheaded daily operations and floor management for an elite, high-volume flagship location.
- Translated complex corporate revenue targets into real-time shift decisions, optimizing deployment across maximum-capacity floor setups.
- Mentored and coached an active team of baristas, fostering integrity and speed-of-service.
- Enforced rigorous cash-handling protocols and inventory control to minimize waste and shrinkage.
2023 — 2024
Guest Relations Specialist
The Breakfast Club — Los Angeles, CA
Maximized table turnover by 10% during peak rushes
- Directed floor flow, reservation pacing, and VIP guest accommodations via OpenTable/Resy in a high-profile celebrity hotspot.
- Acted as primary point of contact for complex guest escalations, turning friction into brand loyalty.
- Collaborated with FOH management to maximize table turnover without compromising guest experience.
2021 — 2023
GM Coach / EHS
Walmart — Baytown-Galveston, TX
Coached and developed over a dozen department associates
- Governed large-scale operational teams, environmental health, safety systems, and asset protection protocols.
- Spearheaded professional training, performance management, and daily coaching of department associates.
- Analyzed macro-level sales trends and P&L statements to optimize floor layouts and department aesthetics.
2020 — 2022
Marketing Manager
Executive Catering — Houston / Baytown, TX
Negotiated multi-thousand-dollar fine-dining event contracts
- Audited high-value vendor bids and negotiated contracts to support fine-dining event concepts within strict budgets.
- Synthesized organizational data into compliant records frameworks while designing high-end client acquisition campaigns.
2014 — 2018
Hors d'oeuvre Specialist & Catering Lead
Melange Catering — Houston, TX
Onboarded and trained incoming FOH staff
- Orchestrated elite tableside service and luxury multi-course pacing for high-net-worth clients and premium events.
- Artfully presented curated small plates, highlighting ingredient origins, flavor profiles, and dietary protocols.
- Selected by management to onboard and shadow new server and busing staff on upscale hospitality protocols.
SECTION_03 / SKILLS
The Management Menu
A versatile blend of soft hospitality artistry and hard operational discipline, curated across a decade in luxury service environments.
Operations & Leadership
- 01Team Recruitment & Coaching
- 02Labor Scheduling
- 03P&L Awareness & Asset Protection
Fine Dining Standards
- 01Multi-Course Pacing & Presentation
- 02Elevated Wine & Menu Storytelling
- 03VIP Guest Relations
Business Acumen
- 01Vendor Contract Optimization
- 02Budgetary Oversight
- 03High-Value Inventory & Auditing
Digital Systems
- 01Toast
- 02OpenTable
- 03Resy
- 04SevenRooms
- 05Square
- 06Corporate POS Systems
Conflict Resolution
- 01Floor Diplomacy
- 02Guest De-escalation & Retention
- 03High-Pressure Problem Solving
SECTION_04 / DIRECT INQUIRY
Make a Reservation to Connect
Every great service begins with an inquiry. Share the details below and Ashley will respond promptly.